Privacy Policy
Privacy Policy – Urgent Freight Ltd
Effective Date: 25 February 2026
Last Updated: 25 February 2026
1.
Introduction
This Privacy Policy explains how Urgent
Freight Ltd (“Urgent Freight”, “we”, “us”, “our”) collects, uses, stores, and
protects personal data when you use www.urgentfreight.co.uk and related services.
Urgent Freight Ltd is committed to ensuring
that personal data is processed lawfully, fairly, and transparently.
We comply with:
- UK General Data Protection Regulation (UK
GDPR)
• Data Protection Act 2018
• EU General Data Protection Regulation (EU GDPR), where applicable
- Data Controller
Urgent Freight Ltd
Company Number: 12830342
Registered Office:
3rd Floor, 45 Albemarle Street, London, W1S 4JL
United Kingdom
Urgent Freight Ltd acts as the Data
Controller for the purposes of applicable data protection laws.
Where required under Article 27 EU GDPR,
Urgent Freight Ltd will appoint an authorised EU Representative.
- Personal Data We Collect
We may collect and process the following
categories of personal data:
3.1 Information You Provide Directly
When registering, completing forms, contacting
us, or using platform features:
- Name
• Company name
• Email address
• Telephone number
• Business information
• Account credentials
• Any information voluntarily submitted
3.2 Platform Interaction Data
- Records of communications (emails, calls,
messages)
• Support enquiries
• Feedback and survey responses
• Ratings and reviews
• Transaction-related data
Call recordings may be processed for quality
assurance, dispute resolution, fraud prevention, and service improvement
purposes.
3.3 Technical & Usage Data
Automatically collected information:
- IP address
• Device type
• Browser type
• Operating system
• Usage logs
• Traffic data
• Session behaviour
3.4 Insurance & Verification Data
Where authorised by you:
- Insurance status
• Coverage verification details
• Compliance-related confirmations
3.5 Third-Party & Public Sources
Where lawful:
- Companies House
• Credit reference agencies (e.g., Creditsafe)
• Public business directories
• Professional networking platforms
- Lawful Bases for Processing
We process personal data under the following
legal bases:
4.1 Contractual Necessity
Processing required to:
- Provide platform services
• Manage accounts
• Facilitate transactions
• Deliver requested features
4.2 Legitimate Interests
Including but not limited to:
- Platform security
• Fraud prevention
• Service optimisation
• System analytics
• Business relationship management
• Quality assurance
• Dispute resolution
Where processing is based on legitimate
interests, we ensure an appropriate balancing assessment is performed.
4.3 Consent
Where required:
- Marketing communications
• Non-essential cookies
• Optional surveys
Consent may be withdrawn at any time.
4.4 Legal Obligation
To comply with:
- Tax and accounting laws
• Regulatory duties
• Legal claims
• Law enforcement requests
- How We Use Personal Data
We use personal data to:
- Provide and operate the platform
• Manage accounts and subscriptions
• Process payments
• Verify compliance & insurance
• Respond to enquiries
• Improve platform functionality
• Prevent fraud and misuse
• Comply with legal obligations
6.
Automated Processing & Profiling
Certain platform functions may involve
automated processing, including:
- Load matching logic
• Fraud detection systems
• Ratings calculations
• Platform analytics
Such processes do not produce legal or
similarly significant effects without appropriate human oversight.
Users may request further information
regarding such processing.
- Sharing of Personal Data
We may share personal data with:
7.1 Service Providers
Including:
- Hosting providers
• IT & infrastructure partners
• Payment processors
• Analytics providers
• Customer support systems
All processors operate under contractual
safeguards.
7.2 Payment Processing
Payments are processed by authorised
third-party payment service providers, including Stripe.
Urgent Freight Ltd does not collect or
store full payment card details. All sensitive payment information is
processed and securely stored by Stripe, which operates as a regulated payment
institution under its own security and compliance obligations.
Where applicable, Urgent Freight Ltd may store
limited payment-related information necessary to manage subscriptions and
recurring payments, such as payment method tokens, billing identifiers, and
transaction references.
Stripe acts as an independent Data Controller
for payment processing activities and may retain transaction-related data for
fraud prevention, regulatory compliance, and financial processing purposes.
7.3 Insurance & Compliance Partners
Only where authorised by you.
7.4 Legal & Regulatory Bodies
Where required by law or regulatory
obligation.
7.5 Business Transfers
In connection with mergers, acquisitions, or
restructuring.
We do not sell personal data.
8. International Data Transfers
Where personal data is transferred outside the
UK or EEA, we implement appropriate safeguards:
- UK International Data Transfer Agreement
(IDTA)
• Standard Contractual Clauses (SCCs)
• Adequacy Regulations, where applicable
Where transfers occur between the UK and EEA,
reliance may be placed on applicable adequacy decisions.
- Data Retention
We retain personal data only as long as
necessary.
|
Data Category |
Retention Period |
|
Account Data |
While active + up to 2 years |
|
Enquiries / Contact Forms |
Up to 12 months |
|
Marketing Data |
Until consent withdrawal |
|
Contracts / Invoices / Tax Records |
Minimum 7 years |
|
Call Recordings |
Up to 12 months |
|
Compliance / Dispute Records |
As required |
Retention periods may be extended where
necessary for:
- Legal claims
• Regulatory compliance
• Dispute resolution
- Data Security
We implement appropriate technical and
organisational measures:
- SSL/TLS encryption
• Secure infrastructure
• Access controls
• System monitoring
• Breach response procedures
No system can guarantee absolute security, but
we apply industry-standard protections.
- Your Rights
Under applicable data protection laws, you
have the right to:
- Access your data
• Rectify inaccurate data
• Request erasure (where applicable)
• Restrict processing
• Object to processing
• Withdraw consent
• Data portability
• Not be subject to solely automated decisions producing significant effects
Requests may be submitted via the contact
details below.
12. Complaints
You have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
Website: ico.org.uk/concerns
Telephone: 0303 123 1113
If you are located within the EEA, you may
contact your local supervisory authority.
- Cookies & Tracking Technologies
We use cookies for:
- Essential functionality
• Analytics
• User preferences
• Marketing (where consented)
Non-essential cookies are processed on the
basis of consent.
Users may manage preferences via the cookie
banner or browser settings.
For full details, please refer to our Cookie Policy.
- Updates to This Policy
We may update this Privacy Policy
periodically.
Material changes will be:
- Published on this page
• Notified where appropriate
- Contact Details
For privacy-related enquiries or rights
requests:
Email:
privacy@urgentfreight.co.uk
Post:
Urgent Freight Ltd
3rd Floor, 45 Albemarle Street, London W1S 4JL United Kingdom